--- title: How to cancel, deactivate or remove a patient from their membership plan? description: How to deactivate a patient's membership or if needed to delete a members account from BoomCloud. --- [Skip to content](https://info.boomcloudapps.com/migration/en/knowledge/how-to-cancel-or-remove-a-member#main-content) English Show submenu for translations [Open a Support Ticket](https://info.boomcloudapps.com/migration/en/knowledge/kb-tickets/new?hsLang=en) ![BoomCloud Logo-White.png\]](https://info.boomcloudapps.com/hs-fs/hubfs/BoomCloud%20Logo-White.png?height=40&name=BoomCloud%20Logo-White.png) - [Sample Contact Page](https://2475840.hs-sites.com/sample-contact) - [Sample About Page](https://2475840.hs-sites.com/sample-about) - [Default HubSpot Blog](http://blog.boomcloudapps.com/) Open main navigation Close main navigation - [Sample Contact Page](https://2475840.hs-sites.com/sample-contact) - [Sample About Page](https://2475840.hs-sites.com/sample-about) - [Default HubSpot Blog](http://blog.boomcloudapps.com/) - English Show submenu for translations - [Open a Support Ticket](https://info.boomcloudapps.com/migration/en/knowledge/kb-tickets/new) - Contact us Contact us Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://info.boomcloudapps.com/migration/en/knowledge?hsLang=en) 2. [Product](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en) 3. [Patient Cancellation](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#patient-cancellation) # How to cancel, deactivate or remove a patient from their membership plan? ## How to deactivate a patient's membership or if needed to delete a members account from BoomCloud. To ***deactivate*** a member's account, select the "Members" tab on the left of the screen. In the "Search Members" bar on the right hand side of the screen, look up the patient for whom you would like to make the change. Under the "Active" column on the left hand side of the screen, click on the green switch. When the switch has changed to red, the membership has been deactivated. You can reactivate any account by switching the red to green.  To ***delete*** the membership entirely, select the trash can on the far right of the patients name. Note: deleting a member will delete their information and is not recoverable. **Step 1:** ![Screen Shot 2022-05-23 at 2.44.01 PM](https://info.boomcloudapps.com/hs-fs/hubfs/Screen%20Shot%202022-05-23%20at%202.44.01%20PM.png?width=688&name=Screen%20Shot%202022-05-23%20at%202.44.01%20PM.png) **The trash can is on the right side and looks like this!** ![Screen Shot 2022-05-23 at 2.45.22 PM](https://info.boomcloudapps.com/hs-fs/hubfs/Screen%20Shot%202022-05-23%20at%202.45.22%20PM.png?width=386&name=Screen%20Shot%202022-05-23%20at%202.45.22%20PM.png) **Step 3:** ![Screen Shot 2022-05-23 at 2.44.15 PM](https://info.boomcloudapps.com/hs-fs/hubfs/Screen%20Shot%202022-05-23%20at%202.44.15%20PM.png?width=533&name=Screen%20Shot%202022-05-23%20at%202.44.15%20PM.png) **Side note:** We don't recommend erasing any members out of your Boomcloud membership just incase they want to renew in the future or if you have to look at any of their previous treatments or information.      - [Product](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#main-content) - [Practice Accounting](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#practice-accounting) - [Patient Cancellation](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#patient-cancellation) - [Patient Financing](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#patient-financing) - [Payment Receipts](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#payment-receipts) - [Patient Refunds](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#patient-refunds) - [Patient Renewals](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#patient-renewals) - [Benefit Tracking](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#benefit-tracking) - [BoomCloud](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#boomcloud) - [Connections](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#connections) - [Dashboard](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#dashboard) - [Enrollment](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#enrollment) - [Legal](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#legal) - [Marketing](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#marketing) - [Members](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#members) - [Payments](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#payments) - [Policies](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#policies) - [Settings](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#settings) - [Support](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#support) - [Smooth Signup](https://info.boomcloudapps.com/migration/en/knowledge/product?hsLang=en#smooth-signup) - [Sample Contact Page](https://2475840.hs-sites.com/sample-contact) - [Sample About Page](https://2475840.hs-sites.com/sample-about) - [Default HubSpot Blog](http://blog.boomcloudapps.com/) [![Chill listening crop-3](https://info.boomcloudapps.com/hs-fs/hubfs/BoomCloud%20Logo-white-pinkdrop.png?width=183&height=24&name=BoomCloud%20Logo-white-pinkdrop.png "Chill listening crop-3")](http://www.boomcloudapps.com) BoomCloud | (385) 225-9364 Copyright © 2026, BoomCloud ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://2475840.fs1.hubspotusercontent-na1.net/hubfs/2475840/https___membership.boomcloudapps.com_Members_SEC=9S405803342S9S219783760S5S19867S5S77395S54945940%20-%2023%20May%202022.mp4", "dateModified" : "2022-05-23T20:42:11.886Z", "duration" : "PT25S", "height" : 720, "name" : "https___membership.boomcloudapps.com_Members_SEC=9S405803342S9S219783760S5S19867S5S77395S54945940 - 23 May 2022", "thumbnailUrl" : "https://2475840.fs1.hubspotusercontent-na1.net/hubfs/2475840/https___membership.boomcloudapps.com_Members_SEC=9S405803342S9S219783760S5S19867S5S77395S54945940%20-%2023%20May%202022.mp4/medium.jpg", "uploadDate" : "2022-05-23T20:42:08.447Z", "width" : 1280 } ```