How do I refund a payment for a patient?
In your BoomCloud account select the "Members" tab on the left menu bar.
In the "Search Members" bar on the top right of the screen, look up the patient that you would like to refund. You can click anywhere on the patient's line to enter their account.
Select the "Payment History" tab in the patients account. You will see a list of the patients previous payments. Find the payment that needs to be refunded and select the blue "refund" for the correct payment date.
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Missing Refund Button:
When the blue "refund" button is missing, the patient paid with their bank account. If you need to refund a patient who paid with their bank account, please reach out to our support team.
Schedule a call if you need further assistance!