How to cancel your BoomCloud subscription.
We understand that every office has different needs that may not always be met through our subscription service. BoomCloud revolves around membership plans that generate recurring revenue, so if you are considering cancellation, we want to make sure it is done smoothly. Follow the steps below to ensure your account and members are off-boarded correctly.
NOTE: Any cancellation request will be accomplished after 30 days from the date of written notice.
First, talk with your account manager regarding your situation so they can provide solutions and support. Our intention is to continue our relationship and target plans that can achieve your membership program goals. If you do not know your account manager, please contact BoomCloud support so they can point you in the right direction.
Then, if you still need to cancel, your account manager will be able to help you off-board any data or reports you may need.
Finally, your account manager will send you an online cancellation form to complete your request and finalize the closure of your account.
Here is the Cancellation Policy found within the terms of service:
The Services are provided in no less than calendar month-to-month increments. Cancellation may be accomplished by 30 days’ written notice from authorized representative of the Customer and completion of an off-boarding phone call scheduled in advance with BoomCloud’s customer success team. The off-boarding process shall include a phone call with the dentist, or owner of the business which comprises the Customer. Upon cancellation, (a) Customer will lose access to all Services and all data associated with Customer’s BoomCloud account; (b) no further payments will be processed or handled in any way by BoomCloud after the date of cancellation; (c) no refunds will be issued for any unused portion of the Services during the period prior to cancellation.